Please read the following Terms and Conditions meticulously before using DoctorAI’s mobile version and website Version available at www.doctoraicompany.com.
By using our products, and services, or visiting our website, you are immediately bound to these terms and conditions of service.
Chapter 1: Your account
For the Public
DoctorAI app is free to download through your app store, when you are creating an account on DoctorAI, you are recommended to provide and use accurate, complete, and updated information through your registration process.
Your submission of personal information through the registration process is amended by our privacy policy.
You are in charge of maintaining the security and privacy of your Device, if you suspect any breach or unauthorized access to your account immediately contact our customer support at support@doctoraicompany.com or Contact us, for an in-depth examination of your account.
You have all the rights to delete your account at any time, so all these terms and conditions will end as an agreement between you and DoctorAI.
Chapter 2: Shared Contents & Responsibilities
Your grant of access to DoctorAI’s products, services, and website; is in accordance with the following responsibilities/stipulations:
- You should not attempt to use third-party services for fraudulent activities.
- You must not use a third party to test DoctorAI’s platform vulnerabilities.
- You should not breach access to the platforms or intent to reach other’s users’ data.
- You should not use the platform to transmit viruses, Trojan horses, or worms, if during the process your device gets harmed by them, you will take full responsibility.
- You should not use DoctorAI to make advertisements, this applies to all users.
Failure to follow these stipulations/responsibilities will result in the suspension of your account as stipulated in the “Termination” chapter below.
Chapter 3: Age restriction
DoctorAI’s website and mobile platforms are not allowed for those under the age of 16 (an age which may vary and dependent on the user’s country of residency by the definition of an “Age of consent”), if you are in this range and below, you are not permitted to register or subscribe to our services on the website and the apps.
We will take the right to terminate any account registered under 16 years old, we strongly advise you to use our platforms under the consent of your parent or legal guardian.
Chapter 4: Devices, Software, and Permissions
For us to provide a seamless experience through our products, services, and website, you will need to use smartphones (Android and IOS), and PCs that we do not provide at DoctorAI.
You agree with DoctorAI to access components mentioned in app installation, Thus DoctorAI remains strongly committed to your security, safety, and privacy on all your devices and through all our products, services, and website.
Chapter 5: Privacy through encryption
DoctorAI is committed to security, safety, and privacy. Through our Privacy policy, we have enlightened our end-to-end encryption algorithm, the permissions we request, the data we collect, and your rights to your information.
Chapter 6: Internet Services
DoctorAI doesn’t provide internet services thus requires us to use all our platforms. Please refer to your internet service provider for all information regarding your carrier plans, internet fees, and taxes.
Chapter 7: Payment
DoctorAI holds all the rights of price quotations regarding subscription plans to its services. You agree to pay the subscription fees to use a service or a product, we take the responsibility to display all our payment channels.
Payments to access these services/products are made before you start using them with a time frame defined in the service/product description.
Subscription plans and price quotations are prone to change at any time, thus no change will be made within your subscription term. Your new subscription will be bound to the new pricing terms
Chapter 8: Refunds & Returns
As discussed above in Chapter 7: Payment; DoctorAI would like to enumerate conditions by which subscriptions or paid consultations may be terminated, conditions which may be driven by the users or by DoctorAI.
Premium Features
- You are allowed to only ask for a refund when you didn’t use the credits offered through subscription premium features offered by DoctorAI through its platforms for one reason or another; please note that you are given 24 hours post “subscription” to request a refund only when you didn’t use credits you are offered. If beyond 24 hours or credits have been used, DoctorAI won’t receive your refund query.
- You are allowed to ask for a refund when you just subscribed to a premium feature unintentionally and you must not have used the credits we offered. Please do contact us immediately before the next 24 hours.
Please notify us of all these queries at support@doctoraicompany.com or Contact Us in the app or on our website; DoctorAI will take the responsibility to examine the context of the events and will take action accordingly, please note that depending on your request DoctorAI will take up to 24 hours to provide a concrete response and a refund if applicable.
Chapter 9: Third-party services
DoctorAI uses a series of services and resources taken from third-party services on its platforms as discussed below:
- Payment channels: DoctorAI would like to communicate to all its users that stipulations related to the use of any of the payment channels available via DoctorAI through any financial transaction are mandated by the financial institution itself through its privacy policy and terms or conditions of services. DoctorAI remains committed to receiving any query related to any malfunction encountered while using any of the payment channels.
- Cross-Check System: To ensure the highest level of safety and accuracy, our service implements a comprehensive cross-check system. This system utilizes a variety of sources, one of which is the esteemed National Library of Medicine (NLM), particularly drawing from PubMed articles. We duly recognize and acknowledge that a portion of our reference data is sourced from the NLM. Nonetheless, users should be aware that the data incorporated into our products, services, or applications might not always represent the latest or most precise information available from the NLM.
Chapter 10: Copyright and Trademarks
DoctorAI encourages everyone to respect their intellectual property rights as we do for others. If you strongly believe that any of our products, services, and website contents violate your intellectual property, please do notify us immediately at support@doctoraicompany.com or contact us in the app or website.
DoctorAI, logo, service marks, graphics, and all related trademarks are registered under DoctorAI’s licensors. We do not allow anyone to reproduce, mimic, replicate our logo, trademarks, graphics.
Chapter 11: Updates & Changes
DoctorAI retains all the rights to conduct the changes and updates regarding the configurations and specifications of all its platforms, some will be conducted over the air, through app store updates (IOS & Android), and website upgrades/maintenance.
You are recommended to accept all these changes and updates, unless these changes reduce the performance of your device, or decline your experience with our platforms and services. In such contexts, you will contact our customer support at support@doctoraicompany.com or contact us.
Chapter 12: Termination & Temporary suspension
You may terminate your agreement and delete your account at any time through the app or the website, a confirmation email will be sent to you.
DoctorAI holds all rights to terminate its relationship with you, through the accessibility to the website and mobile platforms at any time in the following conditions.
- If you use our platforms for other purposes like intimidating, threatening, harassing other users.
- If you use our platform to instigate users to misconduct, violence, crime, child abuse, or any other illegal activity.
- If your account becomes inactive for an extended period after registration.
- If you use your account to impersonate/mimic any other user or someone else.
- If you use the platform to publish, circulate fake statements that would be considered illegal by your local law enforcement orders.
- If DoctorAI suspects you of using its platforms fraudulently or you are allowing any third party to use them fraudulently.
- Attempting to access, change, or modify our platforms through reverse engineering or other unauthorized manners.
- Using the platforms to transfer viruses, worms, trojan horses that may harm the platform, the receiver, or other users.
- Replicating our platform, services, or API in a product that functions algorithmically like ours.
- If you refuse to pay any of your subscription plans in due to time.
- If you violate these terms and conditions or any other agreement with DoctorAI.
After termination of your account for the above-mentioned reasons, you will not be refunded and you will be revoked to access all the doctor’s services.
Chapter 13: Disclaimers
Your access to DoctorAI’s platforms is subject to the following disclaimers:
- You must use our services, products, or website at your own risk.
- We do not guarantee that your journey with DoctorAI will be error-free,24/7 operational, or without imperfections.
- We do not guarantee that results given through the use of our services are error free.
- We will not be responsible for professional malpractices made by our users through the tools offered by DoctorAI to them.
- We do not take control or review your actions on all our platforms.
- We are not obligated to control or review how our users navigate through our services.
- We will not be responsible if our services are interrupted by events far beyond our control.
- You are responsible for complying with local laws and regulations when using DoctorAI services.
- Any user of DoctorAI services shall indemnify and hold harmless DoctorAI Ltd, and its directors, officers, employees, agents, stockholders, affiliates, subcontractors and customers from and against all allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs and expenses (including without limitation attorneys’ fees and costs) which arise out of, relate to or result from any use of our services by user.
Chapter 14: Dispute resolution
Any user of DoctorAI services shall indemnify and hold harmless DoctorAI Ltd, and its directors, officers, employees, agents, stockholders, affiliates, subcontractors and customers from and against all allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs and expenses (including without limitation attorneys’ fees and costs) which arise out of, relate to or result from any use of our services by user.
Chapter 15: Contact us
For any inquiries, don’t hesitate to contact us via support@doctoraicompany.com or Contact us in the app.
Chapter 16: Miscellaneous
Terms and conditions will be updated from time to time to reflect the growth of DoctorAI and the effectiveness of the services we provide. DoctorAI takes the responsibility to inform you of any changes before applying them.